1. Returns and Exchanges
We accept returns and exchanges within 30 days of the original purchase date. To be eligible for a return, the item must be unused and in its original packaging with all tags attached.
2. Non-Refundable Items
Certain items, such as custom-made products, are not eligible for returns or exchanges.
3. Refund Process
Once your return is received and inspected, we will process your refund to the original payment method. Please allow up to 7 business days for the refund to appear.
4. Faulty or Damaged Items
If your product arrives damaged or defective, please contact us immediately at [email protected] to arrange for a replacement or full refund.
5. Shipping Costs
The customer is responsible for shipping costs associated with returns, unless the product is faulty. Original shipping fees are non-refundable.